Job vacancy Junior IT support Assistant

Job Description

Job Title: IT Support Assistant

Position Reports to: IT/Administrator/Field Service Engineer

Function: IT Support

PERMANENT POSITION

Position Purpose:

This position will be responsible for providing technical support in maintaining the company’s computer system, both hardware and software, network infrastructure, CCTV system, ensuring optimal performance in order for end users to maintain a high level of productivity

Key Responsibilities:

• Work alongside IT Administrator and provide technical assistance to all levels of computer system and IT users including setting up new technologies, systems configuration and general repairs to hardware, software and peripheral equipment
• Trouble shoot printer issues and other equipment as identified and restoring appropriately
• Monitor and maintain all computer systems to ensure minimal disruption to business operations at all locations
• Continuously monitor systems to ensure that all OS are up-to-date including antivirus software
• Set up new users’, provide user support and training to end users
• Resolve internal and external issues onsite or remotely
• Monitor established preventative maintenance schedules for equipment and systems, to ensure adherence to rules and regulations and report where breaches have been identified
• Support for any IT escalation matters at any location and respond in a timely matters daily, including weekends
• Analyse computer needs and recommend possible upgrades for consideration

QUALIFICATIONS AND EXPERIENCE:

• Minimum Diploma in information Technology/Computer Science or its equivalent from a recognized tertiary institution
• Minimum one year experience in a position of similar nature
• Experience in network operations in a health care environment would be an asset
• Experience or training in health care software would be an asset
• Sound Analytical and trouble shooting skills
• Organizational and time management skills
• Strong work ethics, excellent leadership abilities combined with excellent written and oral communication skills

A

Competencies:

• Ability to work on own initiative and to stringent deadlines
• Meticulous with ridged attention detailed oriented
• Good Communication skills (oral & written)
• Demonstrates integrity, honesty and confidentiality