Job vacancy Administrative and Logistics Assistant

Positive Type: Permanent
Location: Jamaica – Kingston 5
Days and Hours of Work : Monday to Friday from 8:00 a.m. to 5:00 p.m.
Reports to the Administrative Coordinator of the Jamaica office.

Job Summary :

Performs general administrative duties. Support front office functions. This included greeting walk-in visitors, provide assistance and support for external customers. Answer a multi-line phone system. Managing office inventory. Receive shipments and prepare deliveries. Support the Sales Team.

Duties and Responsibilities:

• Coordinate calls received in the office and screen to send to the correct sales department.
• Interact proactively and assist customers who call or visit our office as well as Sales Representatives handling products in/out of the office.
• Perform the periodic cycle counts and monthly inventory at the office and for outside locations. Identify discrepancies and report physical inventory counts to Administrative Coordinator.
• Keep records of customer interactions, transactions, comments, and complaints.
• Interact with delivery carrier employees.
• Support the Office Administrator during the process of destruction of expired products.
• Keep the inventory organize which may include but not limited to miscellaneous material handling activities which may include receiving, organizing, repackaging and consolidation.
• Ensure customer satisfaction and provide professional customer support.
• Assist the logistical and organization of corporate events.
• Call customers to follow up on outstanding payments and zero-rated letter/ certificates.
• Keep the shipment log up to date with all shipments.
• Track shipment daily.
• Coordinate clearance and delivery of incoming shipments.
• Support customers who require shipments to be sent out-of-town (TARA, Knutsford Express)
• Track and maintain accurate records of customer refunds.
• Send emails to or call customer notifying them of the refunds.
• Check off shipment received and organize them as per protocol.
• Follow up with Ministry and Insurance re payment on invoices.

Job Requirements:

• Bachelor’s degree in business management/management studies/Accountant or associate degree in related field.
• Minimum of two (2) years of experience
• Excellent communication skills
• Excellent time management skills and ability to multitask and prioritize work.
• Strong administrative, documentation skills and proficient in reporting
• Proficient in Microsoft Office Suite Applications
• Excellent organization,
• Willingness to learn new tasks, deal with challenges and to adapt to change.
• Ability to work remotely, when needed.
• Bilingual (English and Spanish) would be a plus.
• Accounting studies would be a plus.

Job Ref: RM